BUI DISH - POLICIES (Đoạn thẻ mô tả này đang ở - Content 1) Thẻ mô tả trong quản trị đã có nhưng không hiện ra.
At Bui Dish, we prioritize the safety of our customers. Due to the size of our kitchen and the complexity of our menu, we have established the following policies for your Home Dining experience.
Regarding Allergies
- Unfortunately, we are unable to accommodate requests for seafood allergies, lactose-free, or gluten-free meals.
- For other allergy requests or dietary requirements, please contact us directly for discussion before making a reservation at:
- buidish.contact@gmail.com
- Hotline number (+84) 988063566.
Reservation Deposit
- We prioritize customers who pay 100% of the service fee in advance.
- Bui Dish accepts reservations for parties of two or more, from Monday to Sunday. The group that arrives first will be served first. Reservation availability can be checked on our website.
Alternatively, you can book for specific time slots as follows:
We offer two time slots for cooking classes during the day:
- Morning: 8:30 AM – 11:30 AM
- Afternoon: 2:30 PM – 5:00 PM
We offer two time slots for dining reservations during the day:
- Lunch: Start time 11:30 AM/12:00 PM /12:30 PM
- End time: 2:30 PM
- Dinner: Start time 6:00 PM/6:30 PM/7:00 PM
- End time: 10:00 PM
- For groups with fewer than 3 people, we prioritize serving that group.
- However, for tables of two or more on Fridays and Saturdays, tables of 3 or more during certain peak times (e.g., Vietnamese traditional Tet holiday, Valentine's Day, and Christmas Day), a deposit is required to secure the reservation. Cancellation or reduction fees will be deducted from the deposit. Our customer service staff will contact you directly to arrange the deposit method. Please read our cancellation and reduction refund policy carefully.
Link to FAQ: [https://buidish.com/blog/faqs-buidish]
- For children under 6 years old, please contact us in advance to confirm, as our dining experience can be lengthy and is in a quiet space.
- If you wish to make a reservation for a group of 6 or more, please CONTACT US DIRECTLY through our contact page or the information provided at the bottom of the page. Please note that a reservation is only successful when you receive confirmation via text message or email.
Privacy Policy
- Thank you for using Bui Dish's Home Dining service. This privacy policy explains how we collect, use, and protect your personal information when you access and use our website.
- We are committed to protecting your privacy and security and have implemented appropriate security measures to ensure that your personal information is reliably protected.
Personal Information Collection
- We may collect personal information from you when you register and use our Home Dining service. Personal information may include your name, address, phone number, email address, and payment information. We only collect the personal information necessary to provide the service and ensure the best experience for you.
Personal Information Usage
- We use your personal information to verify your identity, communicate, and provide the Home Dining service you have requested. We may also use personal information to provide information about new products and services or to improve your experience on our website.
Personal Information Security
- We are committed to protecting your personal information. We apply appropriate physical, technical, and managerial security measures to prevent unauthorized access, data loss, personal information breaches, or unauthorized use of personal information.
Sharing Personal Information
- We do not share your personal information with third parties except in the following cases:
- When you agree to share your personal information.
- When we need to share personal information to provide the Home Dining service you have requested.
- When we are required to share personal information according to legal regulations or government authorities.
Your Privacy Rights
- You have the right to access, modify, or delete your personal information from our system. You also have the right to request that we stop using your personal information for marketing purposes. To exercise these rights, please contact us using the contact information provided below.
Consent
- By using our website and Home Dining service, you agree to the collection and use of your personal information in accordance with this privacy policy.
- Contact Us If you have any questions, feedback, or complaints regarding this privacy policy or the processing of personal information, please contact us using the following information:
- Address: Room 1907, D2 Tower, Giang Vo, Ba Dinh, Ha Noi, Viet Nam
- Phone: (+84) 0988 063 566
- Email: bui.dish@gmail.com
We are committed to reviewing and resolving all privacy and personal information-related issues quickly and effectively.
- This privacy policy is effective from 26.11.2023.
We may update this privacy policy over time without prior notice. By continuing to use our website and Home Dining service after any changes are made, you consent to the revised privacy policy.
Self-Preservation of Personal Health and Respect for Others
- When participating in Bui Dish's Home Dining service, each customer is responsible for preserving their own health and complying with personal hygiene regulations.
- Customers must ensure they have no symptoms of illness or contagious diseases before participating in the service. If there are any symptoms related to illness, customers should postpone their reservation and notify us for better assistance.
- During the meal, customers are required to adhere to personal hygiene rules and maintain a safe distance from serving staff and other customers.
Limitation on Alcohol Consumption
- We adhere to Vietnamese legal regulations regarding alcohol consumption limits. Therefore, each person is allowed to consume a certain amount of alcohol.
- For strong liquor with 40% alcohol content, each person is allowed to consume a maximum of 75ml.
- For light liquor with 12% alcohol content, each person is allowed to consume a maximum of 260ml.
- Prohibition of Explosives, Dangerous Substances, and Addictive Substances:
- Customers are not allowed to bring explosives, dangerous substances, or addictive substances into the Home Dining space.
- We strictly adhere to legal regulations regarding safety and environmental protection.
Other Requirements
- Customers are encouraged to comply with all regulations and instructions provided by Bui Dish staff during the meal.
- Any behavior that disrupts order, causes disturbance, or violates our regulations may result in refusal or termination of service without a refund.
We greatly appreciate your cooperation in creating a safe and respectful Home
Dining environment for everyone. Any violations of the rules when dining at Bui Dish's Home Dining can lead to the following measures:
Refusal or Termination of Service
- If customers violate personal hygiene regulations, fail to ensure their own health, or do not adhere to safety rules, we reserve the right to refuse or terminate service without a refund.
- If customers do not comply with the prescribed alcohol consumption limits or violate the legal regulations regarding alcohol and addictive substances, we reserve the right to refuse or terminate service.
Legal Responsibility
- If customers violate regulations related to explosives, dangerous substances, or other prohibited substances, we will notify the relevant government authorities and fully cooperate in handling the violation.
- We hope that all customers will demonstrate respect and adhere to the rules when participating in our Home Dining service. We are committed to ensuring the safety, comfort, and memorable experience of all our customers.